Serverless Support Guidance

Technical Support

Technical Support for Serverless customers is provided via our community slack channel, please find the slack channel called #serverless located here.
Please check the docs before reaching for support.

Connecting to Serverless
Features
Limits and quotas
Pricing

Infrastructure Issues

For issues with the underlying platform please log a ticket here and choose Severless as your Request Type.

Service availability issues
Poor performance
Inability to log into the service

Billing Questions

For Billing questions please refer to billing@redpanda.com