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Review this KB Article to help lower the time to resolution by ensuring you proactively provide common diagnostic data.
Review this KB Article to help lower the time to resolution by ensuring you proactively provide common diagnostic data.
Ticket Priority Definitions
- Priority 1 Error: An Error that renders the Software inoperative for production or causes the Software to fail catastrophically and has no known workaround.
- Priority 2 Error: An Error that substantially degrades the performance of the Software or materially restricts the Company's use of the Software.
- Priority 3 Error: An Error that causes only a minor impact on the performance of the Software or the Company’s use of the Software.
- Priority 4 Error: A question or general request for information that is not affecting the Services, the Software, or any Redpanda Data system in any material fashion.